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  • Welcome to the 5 Minute Mogul Support Center

    Support is offered to paying members only!

    Support

    Do you have a question?

    Before creating a support ticket, please click on
    the "Knowledge Base" tab above and see if you can
    find an answer to your question.

    This is the fastest way to get your question answered.

    If you do not find an answer to your question, simply
    submit a ticket and one of our support
    representatives will be in touch shortly to assist you.

    Please note that we will not be able to process your
    request unless you provide us with your membership:

         Username, and/or
         Email address.

     

     

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    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    5 Minute Mogul Contact Form

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    Most Asked Questions
    How to setup and configure PureLeveage

    We are currently working to more fully integrate the 5MM system with PureLeverage.  Once this integration is complete, this process will be greatly simplified.

    In the meantime, if you're struggling to get PureLeverage setup and configured, please navigate to the link below for a step by step instructional video:

    http://www.screencast.com/t/F4X8fQbxoN

     

     


    Questions about Commissions and Bonus Pool?

    We are currently paying commission via check for all affiliates in the United States, and PayPal or Payza for all affiliates outside the United States. (We are working on an ewallet/electronic solution and will switch to that as soon as the integration is complete.)

    The pay schedule is as follows:

     

    For Direct Sale Referrals and Pass Up Commissions From Product Sales:

    We pay out Direct Sale and Pass Up Commissions weekly each Friday with a three week holding period to allow for refunds.

    Each pay period is from Saturday 12:00 am eastern time to Friday 11:59 pm eastern time. All commissions earned in any given pay period will be paid out on the Friday following the 3 week holding period.

    So, if a commission is earned between Saturday 1-11-14 at 12:00 am eastern time and Friday 1-17-14 at 11:59 pm eastern time, the three week holding period will be completed on Friday 2-7-14. Then it will be paid out on Friday 2-14-14, which is the first Friday following the 3 week holding period.

     

    For The Founding Members Bonus Pools:

    Bonuses are paid out Monthly, on the last Friday of the Month, for all Bonuses earned the previous Month.

    PLEASE NOTE: in order to receive your earned commissions & Bonuses, you must make sure your mailing address information is filled out and updated in your "account" section in your members area and send your affiliate tax documentation to support@5minutemogul.com or Fax it to 801-471-2785

    For affiliates inside the United States, please fill out and send in a w9 form: http://www.irs.gov/pub/irs-pdf/fw9.pdf (instructions for filling out this form are included)

    For affiliates outside the United States, please fill out and send in a w8 form: http://www.irs.gov/pub/irs-pdf/fw8ben.pdf (Instructions for filling out this form can be found here)


    Not sure what to do?

    Everyone starts on the Trainee game board.

    In fact, you will not be able to enter the members area or advance in the system until you have gone through every step on the Trainee game board first.

    So, to get started, kindly make sure you view, click “Let Me In” on all spaces and pop-ups.

    Once you have successfully done so, you will have full access to all portions of the system available for your membership level.

    You can login here: https://5minutemogul.com/members/


    What determines how much goes in to the bonus pools each month

    What determines how much goes in to the bonus pools each month and do you let members know how much each one will receive?

     

    There are 3 Bonus Pools:


    Apprentice

    Industrialist

    Tycoon


    When signing up as a Founding Member before the deadline of 2/14/2014, each member gets a number of shares in the pool.

    Those who signed up earliest, received more shares than the ones who signed up latest.

    The Bonus Pool Commissions are calculated based on the number of shares and 5MM company monthly sales, so the calculations vary from month to month..

    As The company grows, so does the Bonus Pool.

    We are currently implementing a new commissions software to calculate these variables more efficiently.

    At this time, we do not notify each member the amount they will be receiving.


    Update or Change Credit Card Information

    If you need to change or update your credit card information this may be done in the BILLING INFORMATION section in the ACCOUNT tab in your members area. You can login to do that here: https://5minutemogul.com/members/

    NOTE: For security purposes, there is no functionality for 5MM Support Associates to enter or update CC information. Only members may update their CC information.


    Why can't I access the Members Area?

    If you log in and the system takes you to step one, you haven’t fully completed all of the steps on the Trainee game board. Everyone, regardless of membership level, completes these steps as they are a part of the setup process of your account. You can login to do that here: https://5minutemogul.com/members/

    Kindly make sure you view, click “Let Me In” on all spaces and pop-ups.

    Once you have successfully done so, you’ll have full access to all portions of the system for your membership level.


    W8/W9 Tax Forms

    Please note, in order to receive your earned commissions & Bonuses, you must make sure your mailing address information is filled out and updated in your "account" section in your members area and send your affiliate tax documentation to support@5minutemogul.com or Fax it to 801-471-2785

    For affiliates inside the United States, and who are United States persons, please fill out and send in a W-9 form: http://www.irs.gov/pub/irs-pdf/fw9.pdf (instructions for filling out this form are included)

    For affiliates outside the United States, please fill out and send in a W-8BEN form: http://www.irs.gov/pub/irs-pdf/fw8ben.pdf (Instructions for filling out this form can be found here)

    To mail the Tax Form, please address it to: 881 W State Rd 140-445 Pleasant Grove, UT 84062   USA


    View More Questions

     
  • Live Chat

    Most Asked Questions
    How to setup and configure PureLeveage

    We are currently working to more fully integrate the 5MM system with PureLeverage.  Once this integration is complete, this process will be greatly simplified.

    In the meantime, if you're struggling to get PureLeverage setup and configured, please navigate to the link below for a step by step instructional video:

    http://www.screencast.com/t/F4X8fQbxoN

     

     


    Questions about Commissions and Bonus Pool?

    We are currently paying commission via check for all affiliates in the United States, and PayPal or Payza for all affiliates outside the United States. (We are working on an ewallet/electronic solution and will switch to that as soon as the integration is complete.)

    The pay schedule is as follows:

     

    For Direct Sale Referrals and Pass Up Commissions From Product Sales:

    We pay out Direct Sale and Pass Up Commissions weekly each Friday with a three week holding period to allow for refunds.

    Each pay period is from Saturday 12:00 am eastern time to Friday 11:59 pm eastern time. All commissions earned in any given pay period will be paid out on the Friday following the 3 week holding period.

    So, if a commission is earned between Saturday 1-11-14 at 12:00 am eastern time and Friday 1-17-14 at 11:59 pm eastern time, the three week holding period will be completed on Friday 2-7-14. Then it will be paid out on Friday 2-14-14, which is the first Friday following the 3 week holding period.

     

    For The Founding Members Bonus Pools:

    Bonuses are paid out Monthly, on the last Friday of the Month, for all Bonuses earned the previous Month.

    PLEASE NOTE: in order to receive your earned commissions & Bonuses, you must make sure your mailing address information is filled out and updated in your "account" section in your members area and send your affiliate tax documentation to support@5minutemogul.com or Fax it to 801-471-2785

    For affiliates inside the United States, please fill out and send in a w9 form: http://www.irs.gov/pub/irs-pdf/fw9.pdf (instructions for filling out this form are included)

    For affiliates outside the United States, please fill out and send in a w8 form: http://www.irs.gov/pub/irs-pdf/fw8ben.pdf (Instructions for filling out this form can be found here)


    Not sure what to do?

    Everyone starts on the Trainee game board.

    In fact, you will not be able to enter the members area or advance in the system until you have gone through every step on the Trainee game board first.

    So, to get started, kindly make sure you view, click “Let Me In” on all spaces and pop-ups.

    Once you have successfully done so, you will have full access to all portions of the system available for your membership level.

    You can login here: https://5minutemogul.com/members/


    What determines how much goes in to the bonus pools each month

    What determines how much goes in to the bonus pools each month and do you let members know how much each one will receive?

     

    There are 3 Bonus Pools:


    Apprentice

    Industrialist

    Tycoon


    When signing up as a Founding Member before the deadline of 2/14/2014, each member gets a number of shares in the pool.

    Those who signed up earliest, received more shares than the ones who signed up latest.

    The Bonus Pool Commissions are calculated based on the number of shares and 5MM company monthly sales, so the calculations vary from month to month..

    As The company grows, so does the Bonus Pool.

    We are currently implementing a new commissions software to calculate these variables more efficiently.

    At this time, we do not notify each member the amount they will be receiving.


    Update or Change Credit Card Information

    If you need to change or update your credit card information this may be done in the BILLING INFORMATION section in the ACCOUNT tab in your members area. You can login to do that here: https://5minutemogul.com/members/

    NOTE: For security purposes, there is no functionality for 5MM Support Associates to enter or update CC information. Only members may update their CC information.


    Why can't I access the Members Area?

    If you log in and the system takes you to step one, you haven’t fully completed all of the steps on the Trainee game board. Everyone, regardless of membership level, completes these steps as they are a part of the setup process of your account. You can login to do that here: https://5minutemogul.com/members/

    Kindly make sure you view, click “Let Me In” on all spaces and pop-ups.

    Once you have successfully done so, you’ll have full access to all portions of the system for your membership level.


    W8/W9 Tax Forms

    Please note, in order to receive your earned commissions & Bonuses, you must make sure your mailing address information is filled out and updated in your "account" section in your members area and send your affiliate tax documentation to support@5minutemogul.com or Fax it to 801-471-2785

    For affiliates inside the United States, and who are United States persons, please fill out and send in a W-9 form: http://www.irs.gov/pub/irs-pdf/fw9.pdf (instructions for filling out this form are included)

    For affiliates outside the United States, please fill out and send in a W-8BEN form: http://www.irs.gov/pub/irs-pdf/fw8ben.pdf (Instructions for filling out this form can be found here)

    To mail the Tax Form, please address it to: 881 W State Rd 140-445 Pleasant Grove, UT 84062   USA


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Not sure what to do?General View414T
    Update or Change Credit Card InformationGeneral View268T
    Why can't I access the Members Area?General View219T
    W8/W9 Tax FormsGeneral View170T
    Why do I keep getting sent to a space on the Trainee gameboard?General View167T
    I forgot my passwordGeneral View74T
    How to setup and configure PureLeveagePureLeverage View520T
    Do I get a Confirmation sent to me when my Traffic has been delivered?Traffic View118T
    Questions about Commissions and Bonus Pool?Commissions View488T
    What determines how much goes in to the bonus pools each monthCommissions View361T
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